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We at Arena STEM USA, LLC., and our affiliates, parents, subsidiaries, and related companies (collectively herein as "Arena STEM"), respect your concerns about privacy.  This Privacy Policy applies to the personal information we collect on or any other form (collectively, the “Websites” or “Sites”) on which we have posted this Privacy Policy directly or by hyperlink. This Privacy Policy describes how Arena STEM collects, uses, and shares the personal information a user provides on the Websites.  This Privacy Policy also describes the measures we take to safeguard your information and communicates how to contact us about our privacy practices.



Arena STEM makes a special effort to encourage children to consult with their parents before using our Websites.  We believe that parents should supervise their children’s online activities and consider using parental control tools that help provide a child-safe online experience and also prevent children from disclosing their name, address, and other personal information online without parental permission.



We may collect certain personal information (such as name and other contact details) through our Website or in person at Arena STEM locations. We collect the following personal information from you:

  • Contact information including your name, mailing address, e-mail address, and phone number;

  • Names, mailing addresses, e-mail addresses, and telephone numbers of others to whom you ask us to send information;

  • Username and password used to sign-up for and access the Arena STEM programs and your membership profile;

  • Payment information (such as payment card details, and billing address) or billing information such as credit card number and billing address;

  • Date of birth or other personal information you may provide to us;

  • If you use our mobile applications, information, such as your device ID, your location, and stores near you and visited by you, may be collected.


In addition, when you visit our Websites, we may collect certain geolocation information through automated means, such as cookies and web beacons, in order to enhance your experience. The information collected in this manner may include IP addresses, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our Site, and dates and times of Site visits.


Through these automated data collection methods, we obtain “clickstream data,” which is the sequence of links on which a visitor clicks while browsing a website.  We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an e-mail we sent to you, your browser may notify you when you receive certain types of cookies or enable you to restrict or disable certain types of cookies.  Please note that you may not be able to use all of the features of our Websites without cookies.  If you use Website features operated by third-party social networking services (such as Facebook, Instagram, and others), we may receive information you have made available to those services, including the geographic location of your mobile device and other information about you (including but not limited to name, email address, gender, locale, time zone, languages, social media profile URL, personal website URL, biographical information, birthday, photo, list of devices, and certain security settings information) and your contacts on those services.  Some of these social networking services allow you to push content from our Websites to your contacts or to pull information about your contacts so you can connect with them on our Websites.  Some of these services also will facilitate your registration for our Websites, enhance or personalize your experience on our Websites.  We may use and disclose the personal information we receive on our Websites through third-party social networking services as described in this Privacy Policy.



We may use the information we obtain through our Websites to:

  • Create and manage your account;

  • Offer and provide products and services to you;

  • Communicate about, and administer your participation in, special events, programs, surveys, offers, and promotions;

  • Respond to and communicate with you about your requests, questions and comments;

  • Manage your employment application and contact you in connection with potential employment opportunities;

  • Process claims we receive in connection with our products and services;

  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and Web Sites; and performing accounting, auditing, billing, reconciliation and collection activities); 

  • Perform data analyses and other processing (including market and consumer research, trend analysis, financial analysis, anonymization, encryption and tokenization of personal information);

  • Protect against, identify, and prevent fraud and other criminal activity, claims and other liabilities; and

  • Comply with and enforce applicable legal requirements, relevant industry standards and our policies.


We may supplement data we collect through automated means with information about your location to provide you with content that may be of interest to you.  We also use this information to help diagnose technical and service problems, administer our Web Sites, identify users of our Web Sites, and gather demographic information about our users.  We use clickstream data to determine how much time users spend on web pages of our Web Sites, how users navigate through our Web Sites, and how we may tailor our Web Sites to better meet the needs of our users.

We may use third-party web analytics services on our Websites, such as those of Google Analytics or Adobe Marketing Cloud.  These web analytics providers help us analyze how our visitors use our Websites.  The information collected through these means is disclosed to these analytics providers, for evaluation of use of our Websites.


We may link the information we collect from you with the information we receive from third parties and use it for the purposes described in this Privacy Policy.  We may also use the information we obtain about you in other ways for which we provide specific notice at the time of collection.



On our Websites, we may collect information about your online activities for use in advertising products and services tailored to your individual interests.  You may see certain ads on other websites based on your visits to our Websites because we participate in advertising administered by third-party vendors.  Ad networks allow us to target our messaging to users through demographic, interest-based, and contextual means.  These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs and web beacons.  The networks use this information to show you advertisements that are tailored to your individual interests.  The information our ad network vendors collect includes information about your visits to web sites that participate in the vendors' advertising networks, such as the pages or advertisements you view and the actions you take on the web sites.  This data collection takes place both on our Websites and on third-party websites that participate in the ad networks.  This process also helps us track the effectiveness of our marketing efforts.



We do not sell or otherwise share your personal information, except as described in this Privacy Policy.  When you post a comment on our Websites, third party social network services or blogs, we may publish your name and/or user ID with your comment.  We share personal information with third parties who perform services on our behalf based on our instructions.  These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.  We also may share the personal information we obtain with our affiliates, franchisees and joint marketing partners.  We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.  We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).



We offer you certain choices about how we communicate with you and what information we collect from you.  To update your preferences or ask us to remove your information from our newsletter e-mail lists please contact us as specified in the How To Contact Us section of this Privacy Policy.



Our Websites may contain links to other websites for your convenience and information.  These web sites may be operated by companies not affiliated with Arena STEM.  Linked websites may have their own privacy policies or notices, and we strongly suggest you review them if you visit any linked websites.  We are not responsible for the content of any web sites that are not affiliated with Arena STEM, any use of those websites, or the privacy practices of those websites.



We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.  Notwithstanding the aforementioned protections, Arena STEM makes no representations, warranties or conditions or any kind, express or implied, with respect thereto.



Our Websites are not intended for use by children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our Websites.  If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our Web Sites, we will delete the information from our records.



This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices.  We will indicate at the top of the notice when it was most recently updated.



By using the Web Sites, you agree to our Privacy Policy.  We may also change the policy from time to time, so please be sure to visit this site often to see if anything has changed.  If we post changes and you continue to use the site, you will be deemed to have agreed to the changes.



If you have any questions about this Privacy Policy, please contact Customer Services by emailing us at or writing to:


Attention: Customer Services

6 Liberty Square

Suite 2063

Boston, MA 02109


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