A SPECIAL NOTE FOR PARENTS
Arena STEM makes a special effort to encourage children to consult with their parents before using our Websites. We believe that parents should supervise their children’s online activities and consider using parental control tools that help provide a child-safe online experience and also prevent children from disclosing their name, address, and other personal information online without parental permission.
INFORMATION WE COLLECT
We may collect certain personal information (such as name and other contact details) through our Website or in person at Arena STEM locations. We collect the following personal information from you:
Contact information including your name, mailing address, e-mail address, and phone number;
Names, mailing addresses, e-mail addresses, and telephone numbers of others to whom you ask us to send information;
Username and password used to sign-up for and access the Arena STEM programs and your membership profile;
Payment information (such as payment card details, and billing address) or billing information such as credit card number and billing address;
Date of birth or other personal information you may provide to us;
If you use our mobile applications, information, such as your device ID, your location, and stores near you and visited by you, may be collected.
In addition, when you visit our Websites, we may collect certain geolocation information through automated means, such as cookies and web beacons, in order to enhance your experience. The information collected in this manner may include IP addresses, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our Site, and dates and times of Site visits.
HOW WE USE THE INFORMATION WE OBTAIN
We may use the information we obtain through our Websites to:
Create and manage your account;
Offer and provide products and services to you;
Communicate about, and administer your participation in, special events, programs, surveys, offers, and promotions;
Respond to and communicate with you about your requests, questions and comments;
Manage your employment application and contact you in connection with potential employment opportunities;
Process claims we receive in connection with our products and services;
Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and Web Sites; and performing accounting, auditing, billing, reconciliation and collection activities);
Perform data analyses and other processing (including market and consumer research, trend analysis, financial analysis, anonymization, encryption and tokenization of personal information);
Protect against, identify, and prevent fraud and other criminal activity, claims and other liabilities; and
Comply with and enforce applicable legal requirements, relevant industry standards and our policies.
We may supplement data we collect through automated means with information about your location to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our Web Sites, identify users of our Web Sites, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our Web Sites, how users navigate through our Web Sites, and how we may tailor our Web Sites to better meet the needs of our users.
We may use third-party web analytics services on our Websites, such as those of Google Analytics or Adobe Marketing Cloud. These web analytics providers help us analyze how our visitors use our Websites. The information collected through these means is disclosed to these analytics providers, for evaluation of use of our Websites.
INFORMATION WE SHARE
LINKS TO OTHER WEBSITES
Our Websites may contain links to other websites for your convenience and information. These web sites may be operated by companies not affiliated with Arena STEM. Linked websites may have their own privacy policies or notices, and we strongly suggest you review them if you visit any linked websites. We are not responsible for the content of any web sites that are not affiliated with Arena STEM, any use of those websites, or the privacy practices of those websites.
HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Notwithstanding the aforementioned protections, Arena STEM makes no representations, warranties or conditions or any kind, express or implied, with respect thereto.
Our Websites are not intended for use by children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our Websites. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our Web Sites, we will delete the information from our records.
YOUR ACCEPTANCE OF THESE TERMS
HOW TO CONTACT US
Arena STEM USA, LLC
Attention: Customer Services
6 Liberty Square
Boston, MA 02109