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General Manager - Arena STEM Center

Arena STEM is a leading provider of educational enrichment programs and technical entertainment for children and young adults, offering engaging and interactive experiences that combine education and entertainment with a particular focus on STEM (Science, Technology, Engineering, and Mathematics) subjects. We offer a variety of activities, including both during-school and after-school programs, as well as summer camps and workshops. These programs aim to foster participants' curiosity, critical thinking, problem-solving skills, and creativity while providing hands-on learning opportunities.

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We seek a goal-oriented and well-organized General Manager to play a vital role at Arena STEM. The General Manager will be responsible for overseeing daily operations and ensuring the success of Arena STEM Center. The main focus of this position is to lead a team of dedicated staff members, manage the center's activities and retail inventory, and provide an engaging and safe learning environment for our customers, bringing joy to their experience.

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RESPONSIBILITIES:

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· Manages day-to-day operations within the Arena STEM Center; maximizes sales and measures sales performance; coordinates pricing of all activities and merchandise;

· Oversees marketing activities and merchandising, participates in developing new marketing programs and promotions;

· Regularly communicates with the Company management on all aspects of business development, employee management, coaching strategy, and conflict resolution;

· Provides customer service by greeting and assisting customers and responding to customer inquiries and complaints;

· Manages all sales and entertainment activities of the center to ensure the highest customer satisfaction;

· Manages daily activities of all employees to ensure adherence to organizational standards and guidelines;

· Hires, trains, and evaluates staff in sales or marketing, promoting or terminating employees when appropriate;

· Assigns employees to specific duties, and manages employee schedules, including setting hours and timesheets;

· Meets regularly with managed employees to provide encouragement, training, and critical feedback.

 

QUALIFICATIONS:

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· 3-5 years of managerial experience in the retail/hospitality/entertainment industry;

· Bachelor's degree or equivalent preferred;

· Proficiency with Microsoft Office and POS systems;

· Knowledge of the education industry and/or the extra-curricular educational industry (like camps, after-school, etc.) are plus;

· Ability to work effectively with groups of adults and children of all ages who have diverse backgrounds, abilities, and scientific knowledge;

· Proven leadership skills and an ability to effectively manage a team of 10-15 associates;

· Ability to develop staff through experience in staffing, coaching, and counseling;

· Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention;

· Willingness to work a flexible schedule to meet the demands of a retail business, which may entail working on weekends and holidays;

· Excellent communication skills and ability to work with customers;

· Ability to complete physical duties; Lifting 25lb, stand for extended periods; climb ladders occasionally; climb and descend stairs frequently (depending on location);

· Citizen or U.S. work authorization;

· Must have a reliable form of transportation;

· Well-groomed and neat appearance.

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Job Type: Full-time

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Salary: $45,000.00 - $70,000.00 per year

Benefits:

 

  • Flexible schedule

  • Paid time off

 

Experience level:

 

  • 3 years

 

Ability to commute/relocate:

 

  • Paramus, NJ 07652: Reliably commute or planning to relocate before starting work (Required)

 

Education:

 

  • Bachelor's (Required)

 

Experience:

 

  • Customer service: 2 years (Required)

  • Retail management: 3 years (Required)

 

 

Work Location: In person

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